1. Who operates Solace
Pokémon Haven | Solace is operated by Benjamin Arndt. Contact: mail@pokemonhaven.xyz. These terms cover our website and the Solace Discord bot.
Haven is an independent service and is not affiliated with Nintendo, Game Freak, The Pokémon Company or Discord. The providers’ own terms also apply to Discord, Nintendo services and payments.
2. Tools and trades
You can create and check Pokémon builds, download files, manage collections and submit trade requests. The available games and current service status are shown in Haven. Downloads are not completed trades. Simulations are counted separately from real trades.
Real Switch trades are not enabled at present. You can already use the tools and the clearly marked test lab; a simulation does not deliver a Pokémon to a console.
3. Your account and fair use
Sign in with your own Discord account and protect access to it. You may use Haven only if you are eligible to hold that Discord account under Discord’s terms. A paid contract requires the necessary legal capacity or permission from your legal guardian.
Follow the server rules, quotas, cooldowns and request limits. Do not use multiple accounts to bypass limits, send spam or compromise other accounts or systems. Upload only files you have permission to use. Nintendo keys, firmware, ROMs and other people’s credentials do not belong in Haven.
4. Pokémon checks and online risks
Checks use PKHeX and the existing SysBot integration. A requested combination may be rejected or normalised. Inspect the actual generated file and its availability in the selected game.
Passing a legality check is not approval by Nintendo and does not protect an account or console from bans. CFW, automated control and generated Pokémon may violate provider rules. Real trades require your own supported game and the necessary online permissions. Read our published risk information before choosing to use these features.
5. Free use and game packs
Free quotas and pack benefits are shown on the pack page and in your account. A pack with no daily quota covers only its selected game groups. One open request at a time, cooldown, legality checks and available bot capacity still apply. Sword/Shield, Scarlet/Violet and BDSP each count as one game group.
Stripe sandbox is currently active: test purchases do not charge real money or create a paid production subscription. Use test cards only. Operator details, consumer information and payment terms must be complete before real sales begin.
Gift weeks expire without payment or automatic renewal. You must explicitly confirm any pack change and resulting price in the payment flow; an unrequested upgrade is not charged.
6. Support and moderation
Support tickets are visible to you, authorised participants and the responsible staff. Their history and attachments may be archived. Following a rule violation, Haven may restrict access and open a private appeal ticket; other server channels are temporarily hidden during that restriction.
An explicitly labelled and activated spam-trap channel can trigger an automatic ban when someone writes in it. Read its warning. You can ask a human to review an automated decision in your appeal ticket, or contact mail@pokemonhaven.xyz if you cannot reach the server. Staff consider your explanation; reinstatement is not guaranteed.
7. Content and privacy
You keep the rights to your own content. You allow us to process it as needed for the features you request, support and abuse prevention. Choose carefully what you share in public channels or showcases. Avoid unnecessary sensitive information in tickets.
Our Privacy Policy explains account data, statistics, ticket histories and payment status. Signing out or disabling an account does not delete its data. Send access or deletion requests to mail@pokemonhaven.xyz.
8. Changes and contact
Maintenance, game updates, changed game offsets and third-party outages can interrupt features. We display known limitations and may temporarily pause affected features. This description does not remove statutory remedies for a paid service.
We give appropriate notice of material changes to these terms; changes do not retrospectively remove accrued statutory rights. These terms do not exclude mandatory liability or consumer rights. Contact Benjamin Arndt at mail@pokemonhaven.xyz with questions.